How to create and configure a mailbox

Learn step by step how to create a mailbox, and how to start sending and receiving emails

Mailboxes allow you to organize all your incoming and outgoing conversations. Each mailbox is an email address your customers use to contact you. For example, you may want to create a mailbox called "Sales" with the [email protected] email address. All emails sent to [email protected] will be conveniently stored under the Sales mailbox. 

When a support agent replies to a customer on the Sales mailbox, the email address used to send the reply will be the mailbox's email address, which in this case is [email protected].

Please note: Full Help doesn't replace your existing email client. Instead, you just forward all the support emails from your email client to the appropriate mailbox internal address on your Full Help account.

How to create a mailbox

In your Full Help account,

  1. Go to Manage, then Mailboxes, then click on Create a mailbox
  2. On Name, enter the name of the mailbox. For example, Support, Sales, or My Company Support, etc.
  3. On Email address, enter the email address your customers will use to contact you. For example [email protected].
  4. On From, select your preferred option:
    1. Mailbox's name: uses the mailbox's name as the email's From name. For example, if your mailbox is called "Support" and you send an email, your customer will see that the email comes from "Support".
    2. User's name: uses the name of the user replying or sending the email. For example, if Jane Doe replies a conversation, your customer will see that the email comes from "Jane Doe".
    3. Custom: a custom value to be used as the From name.
  5. Click on Save to create the mailbox.

Receiving emails

To receive emails on the mailbox you just created, or any other mailbox, do the following:

  1. Go to the mailbox you just created (or any other mailbox)
  2. On the Receiving section, copy the internal email address displayed which should look something like [email protected] (numbers before @ are autogenerated for each mailbox).
  3. On your email client where you have your customer-facing email address, forward all incoming emails to the email address you just copied. For example, if you created a mailbox with the email address [email protected], forward all incoming emails of [email protected] to [email protected] (the mailbox email address you copied earlier)
Please note: In order for emails to be received on your Full Help system, you should configure an inbound email service provider. Similarly, for emails to be sent from your Full Help system, you should configure an outbound email service provider.
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