Learn the steps needed to update your help desk software.
We assume that you have followed our install instructions and that you have installed your help desk system at
/var/www/fullhelp/live, or similar.
The important part here is that your live working copy should be located on a live directory, while the update is prepared on the update directory.
Using your preferred tool unzip the ZIP file you have downloaded, and once unzipped, upload all the files to
/var/www/fullhelp/update in your server.
Once the upload is complete, let's bring the existing app's storage directory (where all files are uploaded) and the configuration file:
rsync -a /var/www/fullhelp/live/storage/ /var/www/fullhelp/update/storage/. If you don't merge the directories and simply move the live storage to the update storage, the update and maintenance mode flags will be lost, causing the update page to show a 404 error.
Now that you have updated the application files, it's time to make it official and publish the updated system:
The application is now updated and published. Next step is to visit http://desk.mydomain.com/en/system/update and follow the update instructions. Remember to replace desk.mydomain.com with your help desk's domain.
Make sure to update your browser cache. If you are using a CDN, like Cloudflare, you will need to clear the cache for the following files:
If you have created a knowledge base site, make sure to update it in the themes section of the site as themes are not updated automatically. Please note that this process will override your existing theme files - any changes you have made will be lost. You may want to ZIP your modified theme, and upload it as a new one. This only applies to official themes (included in your help desk instance) and not custom themes.
Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!
Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!Contact us