Troubleshooting

Solutions to common problems.

Release Notes: Important notes and further instructions for each update.
Configuration and setup: Articles regarding system configuration and setup.
Sending emails: Supported outgoing email service providers, and how to configure them.
Receiving emails: Supported inbound email service providers, and how to configure them.
Knowledge base sites: Everything about knowledge bases sites.
Apps: Learn about Apps and how to extend your help desk with them
Troubleshooting: Solutions to common problems.

File attachments may fail to upload for several reasons. The most common cause is limited server-side configurations, especially with large files.

This is a regression bug affecting v0.9.0. It has been fixed in newer versions of the application.

See debugging information and possible solutions for emails not being delivered using Postmark Inbound

Learn how to debug and fix the queue system

Use this when using a reverse proxy and you do not have a full SSL configured, or when you simply want to force HTTPS or HTTP

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