Help Desk

Everything about our help desk software, including manuals, documentation, and resources.

Release Notes: Important notes and further instructions for each update.
Configuration and setup: Articles regarding system configuration and setup.
Sending emails: Supported outgoing email service providers, and how to configure them.
Receiving emails: Supported inbound email service providers, and how to configure them.
Knowledge base sites: Everything about knowledge bases sites.
Apps: Learn about Apps and how to extend your help desk with them
Troubleshooting: Solutions to common problems.

Use Mailgun to route and receive emails in your help desk instance.

Frequently asked questions about the self-hosted license and pricing/cost

Learn what email service providers are supported for outbound emails and how to configure them

Learn step by step how to create a mailbox, and how to start sending and receiving emails

Create and configure your knowledge base site

Configure a SSL for your help desk instance

Keep up to date with changes and releases.

Want to talk to a human?

Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!