Help Desk

Everything about our help desk software, including manuals, documentation, and resources.

Release Notes: Important notes and further instructions for each update.
Configuration and setup: Articles regarding system configuration and setup.
Sending emails: Supported outgoing email service providers, and how to configure them.
Receiving emails: Supported inbound email service providers, and how to configure them.
Knowledge base sites: Everything about knowledge bases sites.
Apps: Learn about Apps and how to extend your help desk with them
Troubleshooting: Solutions to common problems.

Quick and easy color customization for your knowledge base site

See an example of all the possible formatting options

Show your help desk and support agent's availability so your customers know when to expect a reply

Forward external emails to your help desk and stay organized.

Change the help desk colors and logos so it matches your company brand

This is a regression bug affecting v0.9.0. It has been fixed in newer versions of the application.

Important notes about this upgrade.

See debugging information and possible solutions for emails not being delivered using Postmark Inbound

Learn how to debug and fix the queue system

Want to talk to a human?

Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!