Help Desk

Everything about our help desk software, including manuals, documentation, and resources.

Release Notes: Important notes and further instructions for each update.
Configuration and setup: Articles regarding system configuration and setup.
Sending emails: Supported outgoing email service providers, and how to configure them.
Receiving emails: Supported inbound email service providers, and how to configure them.
Knowledge base sites: Everything about knowledge bases sites.
Apps: Learn about Apps and how to extend your help desk with them
Troubleshooting: Solutions to common problems.

Use this when using a reverse proxy and you do not have a full SSL configured, or when you simply want to force HTTPS or HTTP

Optionally configure a cronjob for scheduled tasks, like pulling IMAP/POP3 emails

Important notes about this upgrade.

Learn about Path URL, Subdomain, and Custom Domain

Learn how to receive emails using a POP or IMAP connection.

Learn about Themekit and how to use it to create, develop, and deploy Full Help themes

Learn how to create an App and show it in the sidebar of a conversation

Learn the building blocks of an Application user interface.

Learn how you can add colors to your conversation tags

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Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!