List of features supported by Full Help

See a list of the features supported by the help desk application

General

• Multiple accounts per help desk instance
• Multiple users per account
• Multiple mailboxes per account
• Multiple knowledge base sites per account
• Invite users to join your account
• Manage multiple accounts with a single login session
• Fully responsive design with progressive web app technology support

Dashboard user interface languages

• English
• Spanish

More languages are coming soon.

Security

• Role-based user permissions
• Support for HTTPS connections

Conversation management

• Tags with contextual colors
• Batch actions like delete, tagging, assignment, and status
• Assign to user
• Private conversation notes
• Multiple support agents can reply to conversations
• Users can share conversation reply drafts
• Tiny 5 WYSIWYG reply and note editor
• Ability to accept an incoming conversation and create it under the customer name when a conversation is forwarded to the help desk by an agent
• Conversation secure attachments
• Quickly search and insert articles in a reply
• Copy and paste images in the reply editor
• Live conversation updates
• Sound for new replies
• Users availability with availability preferences and optional schedule
• Custom Apps

Conversation channels

• Email (sending, receiving)
• Live chat widget
• Knowledge base contact form
• Restful API (see API reference)
• Custom contact forms - ContactJS

More channels are coming soon.

Mailboxes

• Support for multiple shared mailboxes
• Custom mailbox "From" name, choose between mailbox name, sender name, a combination of the two, or custom text

Knowledge bases

• Support for multiple knowledge bases on a single help desk account
• Subdomains and custom domains
• Custom CSS and JavaScript code
• Custom themes
• Collections, Articles, and Categories
• Drag and drop content rearrangement
• Ability to reposition an article before or after another article
• Multilingual support
• Contact page with easy to use WYSIWYG message composer and attachments
• Quickly search and insert articles into the article editor
• Article feedback
• Article drafts
• Ability to publish or unpublish an article
• Site stats
• Themekit - a theme development tool kit for theme designers and developers

Live chat widget for websites

• Allows users to search your knowledge base site right from your website
• Allow users to reach out to you by creating and responding to conversations
• Customizable colors, text, and icon
• Supports Pusher and built-in web sockets server
• Chat sound
• Fully responsive design

Other useful resources

• Server Requirements
• Supported inbound email service providers
• Supported outbound email service providers

Is something missing? Feel free to submit your feature requests here.