Configure Postmark for inbound emails

This is how the Postmark Inbound integration works:

1. Your customer sends a message to [email protected]
2. Your email client forwards the incoming email from [email protected] to [email protected] (your Full Help's mailbox internal address).
3. Postmark Inbound Webhook sends a post request to http://desk.example.com/api/v1/postmark/receive
4. Your help desk instance handles the Postmark webhook and routes the incoming message to the appropriate conversation, on the appropriate mailbox.

Configure Postmark for inbound emails

1. On your Postmark account, go to Servers, then "Create server".
1. Enter a name for your server
2. Click on the "Settings" tab, then on "Inbound",
1. On "Webhook", enter the Postmark webhook endpoint: http://desk.example.com/api/v1/postmark/receive, then click on "Save changes"
2. On "Inbound domain forwarding", enter the domain you which to use for your Postmark domain name, for example, postmark.example.com. Click on "Save changes".

Remember to replace desk.example.com with your help desk's domain name.