Learn all the requirements of our self-hosted help desk software.
These are the different ways to receive emails inside the help desk:
Real-time is not required; however, it is recommended as it is used to get real-time conversation updates without the need to reload the page. For your convenience, these two methods are supported:
The queue is not required; however, it is recommended. They are used to defer the processing of time-consuming tasks, such as sending emails until a later time. Deferring these time-consuming tasks drastically speeds up the requests, making the user experience better.
If your hosting is capable of running PHP/Laravel applications, it will run our application. Make sure that your server meets the server requirements listed above. Also, keep in mind that installing this application in a cPanel-controlled server will require extra steps and configurations not listed in the installation and configuration guides.
We highly recommend using a VPS service like Digital Ocean to host your application: How to Install: Digital Ocean LEMP Stack. If you don't have a Digital Ocean account, register one using this affiliate link and get $100 in cloud credits.
Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!
Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!Contact us