See debugging information and possible solutions for emails not being delivered using Postmark Inbound
You have configured Postmark Inbound and emails sent to your help desk mailboxes are not appearing on the Conversations section.
Make sure that you have properly configured the Postmark Inbound Webhook URI in your Postmark account. Use the "Check" button to the right of the URI input to test the endpoint. Learn more about configuring Postmark here: Configure Postmark for inbound emails
Postmark Inbound emails are queued for several reasons like preventing duplicated emails, preventing errors during multiple inbound emails in a short period of time, faster Postmark webhook response, and better scalability.
Head over to Queue system is not running to learn how you can check the queue status and the possible solutions.
Check the application log files located at storage/logs; there you will be able to see whether there's an error during inbound email processing that is preventing inbound emails from appearing in the Conversations section.
Feel free to contact us should you need assistance determining the cause and/or applying a fix.
Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!
Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!
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