How to create and configure a mailbox

Learn step by step how to create a mailbox, and how to start sending and receiving emails

Mailboxes allow you to organize all your incoming and outgoing conversations. Each mailbox is an email address your customers use to contact you. For example, you may want to create a mailbox called "Sales" with the [email protected] email address. All emails sent to [email protected] will be conveniently stored under the Sales mailbox. 

When a support agent replies to a customer on the Sales mailbox, the email address used to send the reply will be the mailbox's email address, which in this case is [email protected].

How to create a mailbox

In your Full Help account,

1. Go to Manage, then Mailboxes, then click on Create a mailbox
2. On Name, enter the name of the mailbox. For example, Support, Sales, or My Company Support, etc.
3. On Email address, enter the email address your customers will use to contact you. For example [email protected].
4. On From, select your preferred option:
   1. Mailbox's name: uses the mailbox's name as the email's From name. For example, if your mailbox is called "Support" and you send an email, your customer will see that the email comes from "Support".
   2. User's name: uses the name of the user replying or sending the email. For example, if Jane Doe replies a conversation, your customer will see that the email comes from "Jane Doe".
   3. Custom: a custom value to be used as the From name.
5. Click on Save to create the mailbox.

Receiving emails

Check detailed instructions for receiving emails using your preferred inbound method: Receiving emails