Receiving emails

See an overview of how incoming emails work, and the supported email service providers

Full Help integrates with Postmark and Mailgun for outbound and inbound email capabilities. POP/IMAP support is in progress and will be available soon to new and existing users.

Full Help doesn't replace your existing email client. Instead, you just forward all the support emails to the appropriate mailbox's internal address. This is how most help desks work today.

Something to consider when using Mailgun
Mailgun has recently changed their pricing structure, requiring existing and new users to use a paid plan to route and handle incoming emails through their service. We are working in adding support for POP/IMAP for inbound emails, which would allow users to handle incoming emails without relying on external services like Mailgun and Postmark. At the moment, we advise users not able to use Mailgun for inbound emails to move or start using Postmark as their inbound email service provider.

Supported email service providers for inbound emails:

  1. Mailgun 
  2. Postmark 
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