List of features supported by Full Help

See a list of the features supported by the help desk application

General

  • Multiple accounts per help desk instance
  • Multiple users per account
  • Multiple mailboxes per account
  • Multiple knowledge base sites per account
  • Invite users to join your account
  • Manage multiple accounts with a single login session
  • Fully responsive design with progressive web app technology support

Dashboard user interface languages

  • English
  • Spanish

More languages are coming soon.

Security

  • Role-based user permissions
  • Support for HTTPS connections

Conversation management

  • Tags with contextual colors
  • Batch actions like delete, tagging, assignment, and status
  • Assign to user
  • Private conversation notes
  • Multiple support agents can reply to conversations
  • Users can share conversation reply drafts
  • Tiny 5 WYSIWYG reply and note editor
  • Ability to accept an incoming conversation and create it under the customer name when a conversation is forwarded to the help desk by an agent
  • Conversation secure attachments
  • Quickly search and insert articles in a reply
  • Copy and paste images in the reply editor
  • Live conversation updates
  • Sound for new replies
  • Users availability with availability preferences and optional schedule

Conversation channels

More channels are coming soon.

Mailboxes

  • Support for multiple shared mailboxes
  • Custom mailbox "From" name, choose between mailbox name, sender name, a combination of the two, or custom text

Knowledge bases

  • Support for multiple knowledge bases on a single help desk account
  • Subdomains and custom domains
  • Custom CSS and JavaScript code
  • Custom themes
  • Collections, Articles, and Categories
  • Drag and drop content rearrangement
  • Ability to reposition an article before or after another article
  • Multilingual suppor
  • Contact page with easy to use WYSIWYG message composer and attachments
  • Quickly search and insert articles into the article editor
  • Article feedback
  • Article drafts
  • Ability to publish or unpublish an article
  • Site stats
  • Themekit - a theme development tool kit for theme designers and developers

Live chat widget for websites

  • Allows users to search your knowledge base site right from your website
  • Allow users to reach out to you by creating and responding to conversations
  • Customizable colors, text, and icon
  • Supports Pusher and built-in web sockets server
  • Chat sound
  • Fully responsive design

Other useful resources

Is something missing? Feel free to submit your feature requests here.

 

Your vote was sent, thanks!
Was this article helpful?

Want to talk to a human?

Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!

Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!

Contact us
Woman messaging on mobile phone