List of features supported by Full Help

See a list of the features supported by the help desk application

General

  • Support for multiple accounts per help desk instance
  • Support for multiple users per account
  • Support for multiple mailboxes per account
  • Support for multiple knowledge base sites per account
  • Quickly invite other users by sending them an invitation
  • Quickly switch between accounts with a single login
  • Fully responsive design with progressive web app technology support 

Dashboard user interface languages

  • English
  • Spanish

More languages coming soon.

Security

  • Role-based user permissions
  • Support for HTTPS connections

Conversation management

  • Tagging with contextual colors
  • Batch actions like delete, tagging, assignment, and status
  • Assign to user
  • Private conversation notes
  • Ability for multiple support agents to reply to conversations
  • Draft reply sharing
  • Tiny 5 WYSIWYG reply and note editor
  • Ability to accept an incoming conversation and create it under the customer name when conversation is forwarded to the help desk by an agent
  • Send and receive attachments
  • Quick article link or article content insert for quick conversation management
  • Quickly paste images into the reply editor
  • Live conversation updates thanks to Pusher integration or the built-in web sockets server
  • Sound for new replies
  • Show whether you are online or offline on your live chat widget

Conversation channels

More channels coming soon.

Mailboxes

  • Support for multiple shared mailboxes
  • Custom mailbox "From" name, choose between mailbox name, sender name, combination of the two, or custom text

Knowledge bases

  • Support for multiple knowledge bases on a single help desk account
  • Subdomains and custom domains
  • Custom CSS and JavaScript code
  • Custom themes
  • Collections, Articles, and Categories
  • Drag and drop content rearrangement
  • Quick article sorting so you can place an article before or after another one, great for a sequence or ordered list of steps or instructions
  • Multilingual support with content source translation other translations are based on
  • Contact page with easy to use WYSIWYG message composer and attachments
  • Quick article link or article content insert for quick article drafting and linking
  • Article feedback
  • Stats (basic support, enhancements and more advanced reporting is coming soon)
  • Fully responsive design

Live chat widget for websites

  • Allows users to search your knowledge base site right from your website
  • Allow users to reach out to you by creating and responding to conversations
  • Customizable colors, text, and icon
  • Supports Pusher and built-in web sockets server
  • Chat sound
  • Fully responsive design

Other useful resources

Something is missing? Feel free to submit your feature requests by here.

 

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