Help Desk

Everything about our help desk software, including manuals, documentation, and resources.

Release Notes: Important notes and further instructions for each update.
Configuration and setup: Articles regarding system configuration and setup.
Sending emails: Supported outgoing email service providers, and how to configure them.
Receiving emails: Supported inbound email service providers, and how to configure them.
Knowledge base sites: Everything about knowledge bases sites.
Apps: Learn about Apps and how to extend your help desk with them
Troubleshooting: Solutions to common problems.

Limit access to a knowledge base site so only your support agents have access to it

Send emails using Gmail or any other email service provider by using SMTP

See an overview of how incoming emails work, and the supported email service providers

Use Postmark to route and receive emails in your help desk instance.

Contact forms made easy

File attachments may fail to upload for several reasons. The most common cause is limited server-side configurations, especially with large files.

Important notes for the v0.7.0 release.

Ways to style and customize your knowledge base sites

Replace the default site's logo with your own.

Download and customize Full Help's default knowledge base theme

Want to talk to a human?

Feel free to contact us if you cannot find what you are looking for in our help center. We will be answering you shortly!